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Frequently asked questions

QUESTIONS, QUESTIONS…

The things everyone wants to know.

HOW DO I KNOW WHICH COLOUR SERVICE TO BOOK?
You don’t have to. If you’re a new colour client, we’ll start with a consultation. I’ll look at your hair, listen to what you’d like to change and recommend the best way forward.
HOW MUCH WILL MY COLOUR COST?
Every head of hair needs a different amount of time and colour, so the prices on the website are guides. An estimated price is quoted at your consultation. Your final price depends on the time your appointment takes and the amount of colour used.
CAN I GET MY DREAM COLOUR IN ONE APPOINTMENT?
Sometimes, absolutely. I specialise in transformations and can often make a huge difference in one appointment. Your starting colour, colour history and hair condition will determine what’s safely achievable. If we need more than one appointment, I’ll explain why and create a plan to get you there.
DO I NEED A SKIN TEST?
Yes. A skin test is required at least 48 hours before your colour appointment. New colour clients will usually have this done alongside their consultation.
HOW OFTEN WILL I NEED TO COME BACK?
That depends entirely on your colour and how much maintenance you’re comfortable with. My aim is to create colour that works with your life — not automatically put you on the same appointment every few weeks.
WHAT’S IT LIKE HAVING AN APPOINTMENT AT THE ROOM?
The Room is yours while you’re here. Come in comfy clothes, bring snacks, your laptop or whatever you need to settle in. Work, chat, relax or have a completely silent appointment. I’m happy either way.
WHERE ARE YOU?
The Room is my private one-to-one salon in Blythe Bridge, Stoke-on-Trent, with free parking directly outside. I’ll send you the full address and directions personally once we’ve connected.
WHAT IF I NEED TO CANCEL OR MOVE MY APPOINTMENT?
Life happens. Because I work one-to-one and reserve that time specifically for you, I do have a cancellation policy. A deposit is required to secure your appointment and cancellations with less than 48 hours’ notice will incur a charge. Full details will be given when you book.
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